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Job Summary:

Under the direction of the Clinic Manager, the Case Manager works as part of the Enhanced Care Management (ECM) team and Primary Care Provider (PCP) care team to provide high quality, efficient and service oriented patient/member care while demonstrating the health center’s core values. The Case Manager is responsible for all phases of case management. The Case Manager uses an integrated (medical/behavioral health) case management program and a collaborative relationship-based approach, to assist poly-chronic and high-risk patients to improve health outcomes. Case Managers use a comprehensive, whole person health assessment of the patient’s current situation and status, identifies actionable barriers and obtainable goals to achieve optimal self-care management and monitors the patient’s progress towards their goals. Utilizing Camino’s electronic health record system, the Case Manager is responsible for capturing, monitoring and working all case management referrals requested by the providers. The Case Manager works closely with ECM and their care team to organize activities necessary to successfully meet requirements established by managed care plans, HEDIS clinical quality measures and FQHC clinical performance measures.

Ensure that the core values of Camino Health Center – Service, Dignity, Justice and Excellence are carried out within daily tasks.

Minimum Position Qualifications:

• Education: High school/GED required.
• Experience / Training:
  • Two years’ experience working in a healthcare setting is required.
  • Experience working in case management within the medical office and/or behavioral health; ideally in environments with individuals who struggle with chronic illness, substance use disorders and mental health issues.
• License / Certification: Valid CA Driver’s License and proof of auto insurance are required. BLS certification is required.

Preferred Position Qualifications: 

• Language: Bilingual (English/Spanish) skills preferred.
• Experience / Training: Bachelor of Science in health or human services-related field; other undergraduate degrees will be considered.
  • Licensed Vocational Nurse (LVN) with case management experience.
  • Certified Case Manager (CCM) certification.
  • Enhanced Care Management (ECM) experience.

Job Summary:

Responsible for the delivery of patient-centered, team-based care that falls within the allowable scope of practice. This includes working collaboratively with physicians, registered nurses, and medical assistants to provide advanced practice physical and psychosocial assessments, diagnosis, and management of health and illness needs. The primary responsibility of the Nurse Practitioner is direct patient care for all ages and genders, including both acute and chronic care. The Nurse Practitioner will also assist the Chief Medical Officer and Staff Physicians in supervision of the nursing staff.

Ensure that the core values of Camino Health Center – dignity, excellence, service, and justice are carried out within daily tasks.

Minimum Position Qualifications:

• Education: Master’s degree from an accredited Nurse Practitioner program is required
• License / Certification:
  • Current BLS certificate
  • Current Registered Nurse License
  • Nurse Practitioner License
  • DEA License
  • Board of Registered Nursing Certification of Nurse Practitioners
  • Board of Registered Nurses Certification Furnishing Number

Preferred Position Qualifications:

• Two plus years’ experience as a Nurse Practitioner highly desirable; minimum of two years of experience in a community health; bilingual (English/Spanish)

Job Summary:

Primary job function is to work as part of a team to provide high quality, efficient service oriented patient care while demonstrating the health center’s core values. Under the direct supervision of the Clinic Manager, the Patient Services Representative (PSR) Lead is responsible for providing a high level of customer service to Camino’s patients, community partners and other health center employees. The PSR Lead is responsible for effectively communicating with patients for the purpose of obtaining and relaying accurate information needed for processing their medical visit. The PSR Lead’s job responsibilities include coordinating and facilitating the daily workflow of the PSR team as well as fulfilling all of the duties assigned to the PSR position. The PSR Lead is responsible for handling customary day-to-day operational challenges and for working with their team and other health center personnel to solve routine problems. The PSR Lead models the health center’s core values and actively works with their teams to deliver a high level of customer service. The PSR Lead is responsible for actively participating in the health center’s quality and continuous improvement activities.

Minimum Position Qualifications:

• Education: High School graduate or equivalent
• Experience / Training: Bilingual English/Spanish

Preferred Position Qualifications:

• Experience / Training: One year clinical/medical front office experience; experience using an electronic health record

Job Summary:

Primary job function is to work as part of a team to provide high quality, efficient service oriented patient care while demonstrating the health center’s core values. Under the direct supervision of the Clinic Manager, the Health Information Clerk is responsible for providing a high level of customer service to Camino’s patients, community partners, and other health center employees. The Health Information Clerk is responsible for effectively processing, organizing, and distributing medical records in accordance with health center policies and applicable HIPAA regulations. Responsibilities include monitoring electronic fax queues, indexing patient records, acting on medical records queues, facilitating the release of medical records, and answering medical phone calls.

Ensure the core values of Camino Health Center – Service, Dignity, Justice, and Excellence – are carried out within daily tasks.

Minimum Position Qualifications:

• Education: High School Diploma or equivalent

Preferred Position Qualifications:

• Experience / Training: Bilingual English/Spanish; One year medical records experience preferred; experience using an electronic health record

Job Summary:

Direct Patient Care: Provide high quality, patient-centered and values-based medical care, referral of patients for specialty care as needed, collaboration with health care team members as appropriate for consultation, referrals and follow-up care (80%).

Supervision of Clinical Staff: Assist mid-level health care providers in assessment and treatment of patients as necessary and direct supervision of nursing staff (10%).

Patient Education: Direct patient education regarding medical conditions and treatment, appropriate verbal and written patient referrals for further health education, assist CEO and CMO in program development and implementation as necessary (5%).

Quality Management and Utilization Review: Practice in an efficient, cost effective manner, participation in department and clinic-wide meetings, attend relevant Continuing Medical Education courses (5%).

Ensure the core values of Camino health Center – Service, Dignity, Justice, and Excellence – are carried out within daily tasks.

Minimum Position Qualifications:

• Board certified primary care physician with a minimum of two years experience in a primary care setting
• Valid and current California medical license and DEA number

Preferred Position Qualifications:

• Prior experience in a community health center
• Bilingual (English/Spanish)
• Ability to relate to and work with people of all ages, social and ethnic backgrounds and maintain patient confidentiality
• Able to work independently and as part of a team
• Ability to work in a fast-paced environment
• Able to work flexible hours, including evenings and weekends
• Able to work at various health center locations and outreach

Job Summary:

Primary job function is to work as part of a team to provide high quality, efficient service oriented patient care while demonstrating the health center’s core values. Under the direct supervision of the Clinic Manager, the Patient Services Representative (PSR) is responsible for providing a high level of customer service to Camino’s patients, community partners, and other health center employees. The PSR is responsible for effectively communicating with patients for the purpose of obtaining and relaying accurate information needed for processing their medical visit. The PSR is charged with answering phone calls from patients and the community and appropriately processing each request. The PSR is responsible for processing medical records and other patient related documents. The PSR uses the health center’s electronic health record (EHR) and electronic workflow processes to conduct their work.

Ensure the core values of Camino Health Center – Service, Dignity, Justice, and Excellence – are carried out within daily tasks.

Minimum Position Qualifications:

• Education: High School Diploma or equivalent
• Experience / Training: Bilingual English/Spanish; Excellent customer service skills

Preferred Position Qualifications:

• Experience / Training: One year clinical/medical front office experience preferred; experience using an electronic health record

Job Summary:

Responsible for the delivery of patient-centered, team-based care that falls within the allowable scope of practice. This includes working collaboratively with physicians, registered nurses, and medical assistants to provide advanced practice physical and psychosocial assessments, diagnosis, and management of health and illness needs. The primary responsibility of the Physician Assistant is direct patient care for all ages and genders, including both acute and chronic care. The Physician Assistant will also assist the Chief Medical Officer and Staff Physicians in supervision of the nursing staff.

Ensure that the core values of Camino Health Center – dignity, excellence, service, and justice are carried out within daily tasks.

Minimum Position Qualifications:

• Education: A Master’s degree from an accredited Physician Assistant Program.
• License / Certification:
  • Current BLS certificate
  • Physician Assistant License
  • DEA License

Preferred Position Qualifications:

• Two plus years experience as a Physician Assistant is highly desirable; a minimum of two years of experience in community health; bilingual (English/Spanish)

Job Summary:

The medical assistant’s primary job function is to work as part of the primary care team to provide high quality, efficient and service oriented patient care while demonstrating the health center’s core values. The medical assistant works alongside physicians, mid-level providers, behavioral health professionals, registered nurses and other support staff support to delivery direct patient care services. The medical assistant is responsible for executing standing orders as well as anticipating the needs of the care team in order to help facilitate the delivery of quality clinical care and a positive patient experience. The medical assistant is responsible for actively participating in the health center’s quality and continuous improvement activities.

Ensure that the core values of the Camino Health Center —Service, Dignity, Justice, and Excellence are carried out within daily tasks.

Minimum Position Qualifications:

• High School diploma or GED
• Bilingual English/Spanish
• Current BLS certification

Preferred Position Qualifications:

• One year experience or training in a health care setting. Experience working in an electronic health record (EHR). Allscripts EHR experience
• Medical Assistant Certificate from an accredited program

Job Summary:

Under the supervision of the Site Director, the Clinic Manager is responsible for coordinating the efficient flow of medical, behavioral health and dental services, ensuring a high level of customer service and managing the health center’s telecommunications and electronic health records systems.  The Clinic Manager is responsible for organizing and coordinating the day-to-day activities of the medical and dental support staff.  The Clinic Manager is charged with maximizing appointment scheduling, ensuring patients are check-in accurately, and facilitating proper registration for public and privately funded programs.  Participates and leads process improvement initiatives to enhance the health center’s Patient Centered Medical Home (PCMH) care delivery model.  The Clinic Manager is responsible for promoting positive working relationships with patients, families, health care providers and health center employees in the spirit of Camino’s core values.  The Clinic Manager is charged with developing a culture of teamwork within the health center in order to ensure an excellent patient experience, efficient operations and optimal access to care.

The Clinic Manager directly supervises the Health Information Clerks, Patient Services Representatives, Patient Services Representative Leads, Medical Assistants, Primary Care Team Leads, Perinatal Coordinator, Dental Assistants, Registered Dental Assistants, and Dental Leads.

The Clinic Manager is an active member of the Management Team.

Ensure that the core values of Camino Health Center – Service, Dignity, Justice, and Excellence – are carried out within daily tasks.

Minimum Position Qualifications:

• Education: Bachelor’s degree in related field
• Experience / Training: Prior supervisory experience and excellent customer services skills.  Relevant work experience will be considered in lieu of formal education.

Preferred Position Qualifications:

• Education: Master’s degree in related field
• Experience / Training: Bilingual English/Spanish; two years of experience working in an outpatient primary care clinic; two years of supervisory experience; experience working at a Federally Qualified Health Center (FQHC)