Aida Carlos, ACSW
Associate Behavioral Health Specialist
Languages: English, Spanish
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- Position Title: Quality Improvement Manager
- Department: Administration
- Loaction: Camino Health Center - San Juan Capistrano
- Full/Part Time: Full Time with Benefits
Job Summary:
Under the general supervision of the Quality Improvement Director and in collaboration with the Chief Medical Officer, the primary responsibility of the Quality Improvement Manager is to assist in the overall organization, implementation, and administration of Camino Health Center’s Quality Improvement Program and associated initiatives.
Quality Improvement responsibilities include researching best practices, developing new or enhancing existing quality improvement activities, implementing new workflow processes, facilitating trainings to health center personnel, monitoring progress towards achieving desired quality goals. Ensuring data integrity and accurate analysis of internal and external data reporting as well as reporting outcomes to applicable stakeholders as requested. The Quality Improvement Manager will assist in the implementation and any ongoing compliance requirements for the Patient Centered Medical Home (PCMH) designation. This includes collaboratively working with physicians, registered nurses, and medical assistants.
Ensure that the core values of Camino Health Center – dignity, excellence, service and justice are carried out within daily tasks.
Minimum Position Qualifications:
- Education: Bachelor’s in Public Health, Public Administration, Business, Health Care Administration or related health field.
- Experience / Training: Experience in Quality Improvement in a health care facility, preferably with a federally funded health center doing business in California. Experience with electronic health records; desired. Knowledge of organization wide QI projects; data analytics and reporting; federal grant writing and reporting, highly desired.
Preferred Position Qualifications:
- Education: Master’s in Public Health, Public Administration, Business, Health Care Administration or related health field
- Experience / Training: Three years of progressive experience in Quality Improvement in a health care facility, preferably with a federally funded health center doing business in California; Experience working on organization QI wide projects. Experience with data analytics and reporting such as UDS, OSHPD/(HCAI). Experience with federal grant writing and reporting such as HRSA Service Area Competition (SAC). Experience working with disadvantaged populations and knowledge of health disparities highly desired. Bilingual (English/Spanish). Experience with the following platforms Allscripts, FollowMyHealth, PatientLink, i2i Track, and Press Ganey.
- License / Certification: Lean Six Sigma Green Belt Certification
- Position Title: Billing Clerk
- Department: Administration
- Loaction: Camino Health Center - San Juan Capistrano
- Full/Part Time: Full Time with Benefits
Job Summary:
Primary job function is to work as part of the patient care team in providing high quality, efficient and service oriented patient care demonstrating the health center’s core values. Under the direct supervision of the Revenue Cycle Manager, the Billing Clerk is responsible for capturing all medical, behavioral health, and dental clinic encounters; submitting claims associated with the billable programs and for reconciling those claims with the program’s explanations of benefits. The Billing Clerk is charged with supporting health center staff in appropriately educating and referring patients to wellness, health care and financial assistance resources. The Billing Clerk is responsible with performing various administrative duties in support of Camino Health Center’s Management Team and Patient Services Representatives.
Minimum Position Qualifications:
- Education: High School graduate or equivalent
- Experience / Training: Bilingual English/Spanish; strong interpersonal communication skills; knowledge of medical terminology including ICD-10 coding
Preferred Position Qualifications:
- Experience / Training: FQHC billing experience and experience using a practice management system
- License / Certification: Medical billing and coding certificate
- Position Title: Associate Behavioral Health Specialist – ACSW
- Department: Behavioral Health
- Loaction: Camino Health Center
- Full/Part Time: Full Time with Benefits
Job Summary:
The Associate Behavioral Health Specialist will work under the direct supervision and training of the Behavioral Health Director. The Associate Behavioral Health Specialist provides behavioral health services, including conducting complete brief and focused assessments utilizing the biopsychosocial approach, using evidence-based brief therapy, being flexible, and practicing in a fast-paced clinic environment. The Associate Behavioral Health Specialist work alongside the health center’s medical teams to provide comprehensive whole-person care. They will offer same-day mental health consults, psychosocial assessments, crisis intervention, psychotherapy, alcohol, and drug screening using the SBIRT (Screening, Brief Intervention, and Referral to Treatment), education/support groups, and resource information. The Associate Behavioral Health Specialist is the bridge between Camino Health Center, the community, and other local agencies that provide this population’s services.
Ensure that the core values of Camino Health Center – dignity, excellence, service and justice are carried out within daily tasks.
Minimum Position Qualifications:
- Education: Master’s degree in Social Work from a program accredited by the Commission on Accreditation of the Cultural Humility UDS Chronic Management Council on Social Work Education (CSWE).
- License / Certification: Valid Associate Clinical Social Worker (ACSW) license issued by the California Board of Behavioral Health Sciences is required. It must be maintained to continue recording experience hours until licensed as an LCSW—current BLS certification.
- Experience / Training: 1-2 years of experience providing direct behavioral health services to patient of all ages; ability to work through brief patient contacts as well as to make quick and accurate clinical assessments of mental and behavioral conditions; should be comfortable with the pace of primary care, working with an interdisciplinary team, and have strong communication skills
Preferred Position Qualifications:
- Experience / Training: Bilingual English/Spanish; experience in and out-patient or community mental health setting; previous experience with motivational interviewing, crisis intervention, problem-solving therapy, cognitive behavioral therapy and solution-based counseling
- Position Title: WIC Nutrition Assistant
- Department: WIC
- Loaction: Camino Health Center
- Full/Part Time: Full Time with Benefits
Job Summary:
The Special Supplemental Nutrition Program for Women, Infants, and Children (WIC) provides nutrition education, referrals, and nutritious foods to eligible pregnant, postpartum, and lactating individuals and their children under the age of 5. Under the direction of the WIC Supervising Nutritionist, is responsible for WIC client services and the efficient flow of WIC participants through the clinic. Screen and document applicants’ information for WIC Program eligibility. Provide nutrition education and breastfeeding support. Provide WIC services at satellite sites. Greet and promote positive working relationships with clients, families, healthcare providers, and co-workers. Ensure excellence in customer service by supporting staff in the front office and performing other duties as needed.
Ensure the core values of Camino Health Center – dignity, excellence, service, and justice are carried out with daily tasks.
Minimum Position Qualifications:
- Education: High School diploma or equivalent
- Experience / Training: Bilingual English/Spanish; direct customer service experience
- License / Certification: Requires successful completion of the WNA training program (WIC Nutrition Assistant) within 9 months of hire.
Preferred Position Qualifications:
- Education: Higher education in nutrition or an allied health field
- Experience / Training: WIC experience; WIC WISE knowledge
- License / Certification: WNA certification
- Position Title: Nursing Manager
- Department: Medical
- Loaction: Camino Health Center
- Full/Part Time: Full Time with Benefits
Job Summary:
Under the general supervision of the Site Director, the Nursing Manager is accountable for planning, organizing, coordinating, and managing the operations of the Care Coordination Department and Laboratory. Assures that quality care is provided in the most effective and efficient manner, coordinating service delivery and relationships with community resources and community partners. Adheres to state and federal guidelines relating to primary care and laboratory services. Formulates, recommends, evaluates, and interprets clinical policy in accordance with standards. Works collaboratively with the Chief Medical Officer and Quality Improvement Manager to support the efforts to ensure the delivery of effective patient care services while promoting a safe environment. Provides supervision to the Care Coordinators and Lab Technicians.
The Nursing Manager is an active member of the Management Team.
Ensures that the core values of the Camino Health Center – Service, Dignity, Justice, and Excellence are carried out within daily tasks.
Minimum Position Qualifications:
- Experience / Training: Two years recent clinical experience; bilingual English/Spanish
- License / Certification: Current RN License; current BLS Certificate
Preferred Position Qualifications:
- Education: Bachelor’s Degree in Nursing
- Experience / Training: Experience in a Federally Qualified Health Center
- Position Title: Dental Assistant
- Department: Dental
- Loaction: Camino Health Center
- Full/Part Time: Full Time with Benefits
Job Summary:
The Dental Assistant’s primary job function is to work as part of a team to provide high quality, efficient and service oriented patient care while demonstrating the health center’s core values. The Dental Assistant is responsible for performing basic supportive chair-side procedures under the direction of the Staff Dentists, maintaining the operatories in a safe and workable condition, properly cleaning all dental instruments, and assistance with providing oral health education to patients and caregivers. Secondarily, the Dental Assistant is responsible for providing front office support, ensuring that a high level of customer service is provided to health center patients and caretakers.
Ensures that the core values of Camino Health Center – Service, Dignity, Excellence and Justice – are carried out within daily tasks.
Minimum Position Qualifications:
- Education: High School diploma or equivalent education
Preferred Position Qualifications:
- Experience / Training: Two years’ experience working in a pediatric dental office or community clinic
- License / Certification: Valid Dental Assistant Certificate, including radiology and infection control certification; valid and current BLS certification
- Position Title: Primary Care Physician
- Department: Medical
- Loaction: Camino Health Center
- Full/Part Time: Full Time with Benefits
Job Summary:
Direct Patient Care: Provide high quality, patient-centered and values-based medical care, referral of patients for specialty care as needed, collaboration with health care team members as appropriate for consultation, referrals and follow-up care (80%).
Supervision of Clinical Staff: Assist mid-level health care providers in assessment and treatment of patients as necessary and direct supervision of nursing staff (10%).
Patient Education: Direct patient education regarding medical conditions and treatment, appropriate verbal and written patient referrals for further health education, assist CEO and CMO in program development and implementation as necessary (5%).
Quality Management and Utilization Review: Practice in an efficient, cost effective manner, participation in department and clinic-wide meetings, attend relevant Continuing Medical Education courses (5%).
Ensure the core values of Camino health Center – Service, Dignity, Justice, and Excellence – are carried out within daily tasks.
Minimum Position Qualifications:
- Board certified primary care physician with a minimum of two years experience in a primary care setting
- Valid and current California medical license and DEA number
Preferred Position Qualifications:
- Prior experience in a community health center
- Bilingual (English/Spanish)
- Ability to relate to and work with people of all ages, social and ethnic backgrounds and maintain patient confidentiality
- Able to work independently and as part of a team
- Ability to work in a fast-paced environment
- Able to work flexible hours, including evenings and weekends
- Able to work at various health center locations and outreach
- Position Title: Patient Services Representative
- Department: Medical
- Loaction: Camino Health Center - Lake Forest, San Juan Capistrano, San Clemente
- Full/Part Time: Full Time with Benefits
Job Summary:
Primary job function is to work as part of a team to provide high quality, efficient service oriented patient care while demonstrating the health center’s core values. Under the direct supervision of the Clinic Manager, the Patient Services Representative (PSR) is responsible for providing a high level of customer service to Camino’s patients, community partners, and other health center employees. The PSR is responsible for effectively communicating with patients for the purpose of obtaining and relaying accurate information needed for processing their medical visit. The PSR is charged with answering phone calls from patients and the community and appropriately processing each request. The PSR is responsible for processing medical records and other patient related documents. The PSR uses the health center’s electronic health record (EHR) and electronic workflow processes to conduct their work.
Ensure the core values of Camino Health Center – Service, Dignity, Justice, and Excellence – are carried out within daily tasks.
Minimum Position Qualifications:
- Education: High School Diploma or equivalent
- Experience / Training: Bilingual English/Spanish; Excellent customer service skills
Preferred Position Qualifications:
- Experience / Training: One year clinical/medical front office experience preferred; experience using an electronic health record
- Position Title: Nurse Practitioner/Physician Assistant
- Department: Medical
- Loaction: Camino Health Center
- Full/Part Time: Full Time with Benefits
Job Summary:
Responsible for the delivery of patient-centered, team-based care that falls within the allowable scope of practice. This includes working collaboratively with physicians, registered nurses and medical assistants to provide advanced practice physical and psychosocial assessments, diagnosis and management of health and illness needs. The primary responsibility of the Nurse Practitioner or Physician Assistant is direct patient care for all ages and genders, including both acute and chronic care. The Nurse Practitioner or Physician Assistant will also assist the Chief Medical Officer and Staff Physicians in supervision of the nursing staff.
Ensure that the core values of Camino Health Center – dignity, excellence, service and justice are carried out within daily tasks.
Minimum Position Qualifications:
- Education: Master’s degree from an accredited Nurse Practitioner program required or Master’s degree from an accredited Physician Assistant Program.
- License / Certification:
- Current BLS certificate
- Current Registered Nurse License
- Nurse Practitioner or Physician Assistant License
- DEA License
- Board of Registered Nursing Certification of Nurse Practitioners
- Board of Registered Nurses Certification Furnishing Number
Preferred Position Qualifications:
- Two plus years’ experience as a Nurse Practitioner highly desirable; minimum of two years of experience in a community health; bilingual (English/Spanish)
- Position Title: Medical Assistant
- Department: Medical
- Loaction: Camino Health Center
- Full/Part Time: Full Time with Benefits
Job Summary:
The medical assistant’s primary job function is to work as part of the primary care team to provide high quality, efficient and service oriented patient care while demonstrating the health center’s core values. The medical assistant works alongside physicians, mid-level providers, behavioral health professionals, registered nurses and other support staff support to delivery direct patient care services. The medical assistant is responsible for executing standing orders as well as anticipating the needs of the care team in order to help facilitate the delivery of quality clinical care and a positive patient experience. The medical assistant is responsible for actively participating in the health center’s quality and continuous improvement activities.
Ensure that the core values of the Camino Health Center —Service, Dignity, Justice, and Excellence are carried out within daily tasks.
Minimum Position Qualifications:
- High School diploma or GED
- Bilingual English/Spanish
- Current BLS certification
Preferred Position Qualifications:
- One year experience or training in a health care setting. Experience working in an electronic health record (EHR). Allscripts EHR experience
- Medical Assistant Certificate from an accredited program
- Position Title: Behavioral Health Specialist
- Department: Behavioral Health
- Loaction: Camino Health Center
- Full/Part Time: Full Time with Benefits
Job Summary:
The Behavioral Health Specialist provides behavioral health services to patients of all ages at Camino Health Center. The Behavioral Health Specialist work alongside the health center’s medical teams to provide comprehensive whole person care. The Behavioral Health Specialists provides same day mental health consults, psychosocial assessments, crisis intervention, psychotherapy, alcohol and drug screening using the SBIRT (Screening, Brief Intervention, and Referral to Treatment), education/support groups and resource information. The Behavioral Health Specialist is the link between Camino Health Center, the community, and other local agencies that provide services for this population. Behavioral health services will be provided on site at Camino Health Center and with other community partnerships.
Ensure that the core values of Camino Health Center – Service, Dignity, Justice, and Excellence – are carried out within daily tasks.
Minimum Position Qualifications:
- Education: Master’s degree in Social Work from an accredited college, university or professional school
- License / Certification: Must be licensed, in the state of California, as an LCSW and be in good standing with the Board of Behavioral Sciences; current BLS certification
- Experience / Training: 3 years of providing direct behavioral health services to patient of all ages; ability to work through brief patient contacts as well as to make quick and accurate clinical assessments of mental and behavioral conditions; should be comfortable with the pace of primary care, working with an interdisciplinary team, and have strong communication skills
Preferred Position Qualifications:
- Experience / Training: Bilingual English/Spanish; experience in an out-patient or community mental health setting; previous experience with motivational interviewing and brief counseling